Public Service: “Booking a Doctor’s Appointment”
The public service “Booking a Doctor’s Appointment” allows patients to select a convenient date and time for an appointment with a primary health care physician in advance.
Who is eligible for the service?
The service is available to individuals registered with a medical organization.
Ways to book an appointment
A doctor’s appointment can be booked:
- in person at the registration desk of the medical organization;
- by calling the registration desk;
- through the eGov.kz web portal of the Electronic Government of the Republic of Kazakhstan;
- through mobile applications and medical information systems available to patients.
What is required to book an appointment?
To receive the service, patients must provide the following information:
- Individual Identification Number (IIN);
- the patient’s full name;
- mobile phone number;
- the doctor’s specialty or surname;
- the preferred date and time of the appointment.
Service result
Once the appointment has been booked, the patient receives information about:
- the doctor’s surname and specialty;
- the date and time of the appointment;
- the consultation room number;
- the address of the medical organization.
The service is provided free of charge.
Important
Appointments are subject to availability in the doctor’s schedule. If a patient is unable to attend, the appointment should be cancelled in advance so that the time slot can be made available to another patient.
In the event of an acute condition, a sudden deterioration in health, or the need for urgent medical assistance, patients should visit the triage room or the pre-medical consultation room, or call emergency medical services at 103.
If you have any questions, please contact the Call Center of the Center for Primary Health Care and Diagnostics at +7 707 797 19 30.
Service link: https://www.gov.kz/services/3177?lang=en